Privacy Policy

Last Updated: October 2025

At ApexSouq, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase on our platform. By using ApexSouq, you agree to the practices described below.

1. Information We Collect

We collect the following types of information to provide a better shopping experience:

a. Personal Information

When you register, make a purchase, or contact us, we may collect:

  • Name, email address, phone number

  • Shipping and billing addresses

  • Payment details (processed securely through trusted payment gateways)

  • Account login credentials

b. Automatically Collected Data

When you visit our website or app, we may collect:

  • Device and browser type

  • IP address and location (approximate)

  • Cookies and tracking data

  • Pages visited and actions taken

c. Third-Party Data

We may receive information from our logistics, payment, or advertising partners to complete your orders or improve services.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates, offers, and service changes

  • Improve our website, app, and customer experience

  • Prevent fraud, unauthorized transactions, and misuse

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Service providers (delivery, payment, marketing, and IT support)

  • Legal authorities, if required by law or to protect ApexSouq and its users

  • Business partners, when necessary to fulfill your requests

All third-party partners are bound by confidentiality and data protection agreements.

4. Cookies and Tracking Technologies

ApexSouq uses cookies and similar technologies to:

  • Recognize your preferences and login details

  • Improve website functionality and user experience

  • Deliver personalized recommendations and ads

You can adjust your browser settings to block cookies, but some site features may not work properly.

5. Data Security

We implement advanced security measures to protect your data, including:

  • Encrypted payment processing (SSL/TLS)

  • Secure servers and restricted data access

  • Regular system audits and updates

Despite our best efforts, no system is 100% secure. We encourage you to protect your account credentials.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Request a copy of your stored information

To exercise these rights, please contact privacy@apexsouq.com.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Children’s Privacy

ApexSouq does not knowingly collect information from individuals under 18 years of age. If we learn that a child’s information has been collected, it will be deleted immediately.

9. International Data Transfers

Since ApexSouq operates in both Saudi Arabia and the United States, your information may be transferred and stored across countries with different data protection laws. We take steps to ensure your information remains protected under applicable regulations.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
📧 privacy@apexsouq.com
🌐 www.apexsouq.com